About Us

The Creators and Operators of the original MAB (Management of Assaultive Behavior) since 1976 are now under a new name and the new and improved Phoenix Training Group now has a unique, effective and cost-effective program to serve any company large or small. Just some of the environments that we design custom curriculum's for:


We design proven and effective workplace violence and Empath Response™ Training programs that are 100% customized for your type of organization so that you receive 100% of the skills, targeted to what you actually need. We hold Violence Prevention classes throughout the country and Internationally, while tackling different types of topics including verbal de-escalation, empathy training and physical aggression protection for every environment on earth.  Phoenix Training Group caters to everything from centers caring for small children with autism, behavioral health, schools, hospitals, retail and corporate, all the way to high acuity forensic prisons, community policing, crisis negotiation and active shooter response and prevention.

Our class objectives take a comprehensive approach that begins with thoroughly understanding the person and topic at hand and teaching productive techniques to respond to a range of threats. The courses provide knowledge that empowers you and your employees to feel confident and prepared to handle violent employees, physical assaults, harassment, and other acts of physical violence while developing a therapeutic response rather than a confrontational one and therefore providing a calmer outcome.

By using the Empath Response™ Training, you and the organizations you work with will develop invaluable skills that will give them the ability to respond safely and productively, rather than with fear-based reactions and therefore have the ability to truly understand and de-escalate people and situations instead of making them worse. By learning warning signs of what to look out for and how to respond, you can provide a workplace that encourages employee wellness and a supportive environment where everyone can feel safe and welcomed, while creating a therapeutic and safe response to any situation.

De-escalation oriented Programs


This fully customizable, de-escalation-oriented program will cover the essential and trusted methods of crisis negotiation, which when utilized in the stages prior to any physical intervention or assault, will in most cases, prevent the need for any physical intervention at all. And in the event that the intervention becomes physical in nature, the program will then address the evasive methodology and extremely effective techniques, created to protect oneself humanely and safely, as well as how to help effectively manage the assaultive situation, individually or as a group. The evasive portion is designed for anyone, whether they are six, or ninety-six, and are very safe and effective for both the evader and their attacker, yet while focusing on the main goal of safety and escape, rather than confrontation. With VIP Response® Training, it's not about just dealing with an incident, but anticipating and preventing one from occurring in the first place.

The customization of this training and constant evolution of its curriculum for any situation, setting or person, is a key importance when it comes to educating a skilled and multi-responsive group of employees within a facility, whether large or small. Some staff may require more comprehensive and introductory training in the philosophies of this program, while others possess specialized skills and education that warrant a less intensive format. Still, others may not be as involved within the daily client contact that might place them in jeopardy on a regular basis, but still would like the confidence knowing that they can escape a volatile situation quickly and effectively. Every person taking this training will leave with a substantial amount of valuable information that they can then apply and teach to others within your facility. All employees taking this program will receive fully-customizable training along with pertinent and interesting workbooks and educational material helpful in understanding the philosophies and practical uses of preventing and handling Aggressive Behavior.

We at The Phoenix Training Group guarantee that once you or your employees, as well as anyone within any walk of life, have taken the program, that you will not only agree, but that you will believe that it is the best assault and violence prevention training program available anywhere! We also guarantee that following the program, you, your staff, the facility you work with and the clients you serve will experience a marked improvement in the quality of care and customer service you provide and that the individuals you care for will receive. The fresh and unique elements within our training are charged with more psychology and real-world knowledge than typical classes and we believe you will be convinced of how essential this training is once you have witnessed it for yourself. We guarantee that you and your employees will complete our classes actually having learned something valuable from the experience that you can apply to your work as well as day to day life, and that's our promise for every class we offer.

All violence prevention training offered by Phoenix is compliant with and supported by CA. AB-508, AB-1083, AB-30 and SB-1299 Laws, as well as Health & Safety codes; 1257.7 and 1257.8. The Phoenix Training Group is also associated with and adheres to all Federal workplace violence prevention requirements and all individual U.S. State violence prevention laws in place. Our customized training will meet the needs of any workplace or agency by understanding what your specific situation is and how we can meet that need. Our curriculum, also, meets all regulatory requirements and violence prevention laws in every state in the U.S. as well as in many Countries worldwide. Whether you have five employees or fifty-thousand, we can guarantee your employees will learn valuable skills to recognize warning signs, assess the situations they face, act on their abilities to try to prevent situations from going badly and resolving the potential incidents with our proven methods.

VIP Response® Training Academy Instructors


We can train your employees to be VIP Response® Training Academy Instructors themselves so that your facility can call upon them any time to help develop and implement any and all training requirements your organization has, with constant support from our offices. Not all violence prevention education is the same and we at Phoenix Training Group will show you that our training is by far the best for you and your company.

Phoenix Training Group prides itself with providing the best and most effective viral education available. It's all about providing education that will create a positive ripple affect among those we train as well as for the individuals they serve and not just for compliance, but to truly make a difference in the environment we work within. So, please contact us today and we'll be happy to help your organization develop a safe and effective customized training that's just right for you and your staff.