Faqs

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1Why is it that my employer requires me to attend VIP Response Training, or any Workplace Violence Prevention Program as a part of my employment?

Any organization or Healthcare Facility that has within its business model or location an Emergency Department or Behavioral Health Department, are required by California Law to provide those employees who work within these environments with adequate and comprehensive education and training to effectively recognize, respond safely, appropriately respond to and systematically attempt to prevent potentially violent situations within these setting. That specific law is California Assembly Bill-508, (AB-508) (1993) introduced by Assembly Member Jackie Speier of California and co-authored by Senator Killea and Senator Watson of California. Since that time, Assembly Bills-1083 (AB-1083), Assembly Bill-30 (AB-30) and recently Senate Bill-1299 (SB-1299) (2016) have passed within the State of California, all focusing on providing a higher level of safety for employees and those that they serve with progressively more education, as well as increasing the number of departments within the entire healthcare industry that should receive de-escalation, prevention and safe protection training being required by each new Bill. (To view these Bills, visit the Resource Center of this website)

In addition, the Occupational Safety and Health Administration has also enacted national requirements of the same expectations of Workplace Violence Prevention, so now, whether you are full-time or part-time employed staff, or are simply floating to these and other departments within a healthcare setting, the organization that employs you, is required to provide you with some form of comprehensive training in order to learn, apply and practice these specific skills on an annual basis in order to provide the employees, clients, visitors and anyone within the facility with a safe and therapeutic environment. This is why the organization provides you with this mandatory training, or requires you to already have the training when hiring you for employment in order to be compliant within the organization's requirements, regulatory agencies and State Law. Each facility or organization reserves the right to require a specific Workplace Violence Prevention Program within their workplace. Each State in the U.S. have their own individual State laws that promote and require the same type of training for individuals working with the healthcare and high acuity environments.

2I've heard organizations mention AB-508 Training when talking about my needing to take Violence Prevention Programs, or an employee of ours has brought our department a certificate for an AB-508 class instead of a more recognized, branded Violence Prevention program. What exactly is an AB-508 Class?
The term, AB-508 simply refers to the actual California law (Assembly Bill-508) authored in 1993 that requires healthcare organizations within the State of California that have either an Emergency Department or a Behavioral Health Department to provide or require a recognized Violence Prevention Program for their employees who work within those departments as a result of being exposed to potential violence as a part of their job description. (To view this Bill, visit the Resource Center of this website)
3I've heard organizations mention SB-1299 Training when talking about the need for Violence Prevention Programs and requirements and my employer is now requiring me to take SB-1299 training. What exactly is an SB-1299 Class?

The SB-1299 Training refers to the Senate Bill-1299 (2016) that now requires healthcare organizations within California to have a new safety plan in place with regards to preventing, managing and planning for potential violence in the workplace and to provide some sort of annual Workplace Violence Prevention Training to all employees in all departments who are involved in patient care and contact as a part of their employment. So where previous California laws required employees to be provided with Violence Prevention Training on a "regular basis," which could be interpreted by healthcare facilities to be anything from quarterly, annually, every two years, or every few years, the SB-1299 Law states that all employees need more training on a more consistent basis of annually.

The Occupational Safety and Health Administration has also enacted national requirements connected to the SB-1299 Law, of the same expectations of Workplace Violence Prevention, so now, whether you are full-time or part-time employed staff, or are simply floating to these and other departments within a healthcare setting, the organization that employs you, is required to provide you with some form of comprehensive training in order to learn, apply and practice these specific skills on an annual basis in order to provide the employees, clients, visitors and anyone within the facility with a safe and therapeutic environment. In addition, all State and Federal regulatory agencies such as CMS and The Joint Commission have now adopted the requirement that were previously un-defined, that now require the SB-1299 law to be recognized and in place by all healthcare organizations.

4Why is my employer requiring me to re-certify for this training every year?
Before the 2016 California SB-1299 Law, as well as in states besides California, the previous Healthcare Violence Prevention laws were recognized as being required on a "Regular basis" which could be interpreted by healthcare facilities to be anything from quarterly, annually, every two years, or every few years. But now that the SB-1299 Law was enacted, the need for providing effective Workplace Violence Prevention and De-escalation training changed to an "Annual basis" so that employees are able to receive adequate safety training enough for the concepts of de-escalation and knowing what to do when violent individuals enter the workplace are effectively learned and practiced to the point where the response and reactions to these situations are better, safer and more empathetic.
5What is the difference between VIP Response Training and other Workplace Violence Prevention Programs?

There are several different Violence Prevention Programs throughout the Country and Internationally and our VIP Response Training is one of those programs that companies, schools, prisons, law enforcement, Federal agencies and the healthcare industry use to train their employees on how to better respond, react, prevent and control violent behavior and incidents that they may encounter within their environments. Companies such as CPI, NCI, MOAB, MAB, Pro-ACT, Handle With Care, Secure, all provide organizations, mostly the healthcare industry with Violence Prevention Programs to help de-escalate, manage and control aggressive behavior when working within their workplace, but not all companies are able to deliver what the organizations who contract them to do. Every organization that Phoenix Training Group has worked with will tell you that the VIP Response Training is everything and more of what they were looking for within a Violence Prevention Program and actually exceeded their expectations.

It's the philosophy of Phoenix Training Group that any aggressive behavior management program has value to those who choose to attend these different classes and there is always something to gain from any information on the complexities of dealing with difficult people and situations. So if you have attended other Violence Prevention programs in the past, or if you will attend other programs in the future, it's wise to absorb as much as possible in learning everything you can about how to properly respond to and manage the behaviors that you may encounter while performing your job. However, VIP Response Training has forged the best possible elements from 40 years of developing and training the most progressive and customizable program available anywhere.

We accomplish this by using a proven crisis negotiation and de-escalation system, derived from years of developing and redeveloping the successful dynamics of negotiation for anyone faced with unpredictable, suicidal, aggressive or violent behavior exhibited by individuals within the healthcare field, the mainstream workplace and corporate environments, as well as everyday people dealing with difficult people and situations. We'll also can present a special emphasis on intruders entering facilities with weapons and the profiles of why they do what they do and how to recognize any warning signals a head of time that might help to keep you, your staff and all who trust your facility to keep them safe from harm. Whether you have two employees or fifty-thousand, we can accommodate your facility's needs easily, effectively and at a reasonable cost. Where other programs of this kind tend to be a one-size-fits-all curriculum, the VIP Response Training prides itself on being completely customizable to each and every organization and person who attends the classes. The effectiveness and rate of success generated by the VIP Response Training is a proven methodology of how established and seasoned crisis negotiation techniques combined with new and improved psychology-based Workplace Violence Prevention education produces the best prevention and de-escalation program around. With the VIP Response Training, the need for a physical intervention is in most cases, is completely unnecessary using our proven management technology.

6How do I register for classes with the Phoenix Training Group website?
Simply find the "TRAINING CALENDAR" tab on the main page and locate a class you wish to attend, then click on the class on that date and you will see all of the information there, including address, where the class is being held and a map to find it. Then follow the instructions to Register from there and pay for the class. If there is no link to pay for the class, then that specific class is closed and not available to attend. Only the classes with links to pay for classes on the pages are open. Once you register and purchase the class you're looking for, you will receive a receipt and please bring that receipt to the class to show the instructor. That's it. See you in class!