Workplace Violence and Empath Response Training Courses Offered Throughout the U.S. and Internationally

The world around us is becoming more unpredictable and the level of violence and frustration people are experiencing is growing every day.  People and organizations are desperate for answers and resources that will help them to stay safe, while at the same time, creating real solutions on how to make things better for themselves and those they interact with. The rise in violence is only a symptom of larger and more complex issues we all face these days and Phoenix Training Group has the answers and resources to address and teach people and organizations the skills they need to understand, confront and fix the situations we’re all facing.

One thing we don’t need, is more aggression as tool to try and reduce the violence and frustration society is experiencing. This is why Phoenix Training Group educates people and organizations to use understanding and empathy to help create more therapeutic encounters through what we call Empath Response Training in order to develop a system of de-escalation techniques that actually work.

We design proven and effective workplace violence and Empath Response™ Training programs that are 100% customized for your type of organization so that you receive 100% of the skills, targeted to what you actually need. We hold Violence Prevention classes throughout the country and Internationally, while tackling different types of topics including verbal de-escalation, empathy training and physical aggression protection for every environment on earth.  Phoenix Training Group caters to everything from centers caring for small children with autism, behavioral health, schools, hospitals, retail and corporate, all the way to high acuity forensic prisons, community policing, crisis negotiation and active shooter response and prevention.

Our class objectives take a comprehensive approach that begins with thoroughly understanding the person and topic at hand and teaching productive techniques to respond to a range of threats. The courses provide knowledge that empowers you and your employees to feel confident and prepared to handle violent employees, physical assaults, harassment, and other acts of physical violence while developing a therapeutic response rather than a confrontational one and therefore providing a calmer outcome.

By using the Empath Response™ Training, you and the organizations you work with will develop invaluable skills that will give them the ability to respond safely and productively, rather than with fear-based reactions and therefore have the ability to truly understand and de-escalate people and situations instead of making them worse. By learning warning signs of what to look out for and how to respond, you can provide a workplace that encourages employee wellness and a supportive environment where everyone can feel safe and welcomed, while creating a therapeutic and safe response to any situation.

We invite you to Contact Us today to receive your free training quote right away.

Our Services

Workplace Violence Prevention Programs and Healthcare Safety Training for over 40 years

For more than 40 years, Phoenix Training Group has been a leader in workplace violence prevention programs. Our classes have improved working conditions for organizations across different industries. Throughout this time, we have developed and taught curriculum for thousands of facilities across the U.S.

Organizational leaders have come to rely on us for help in providing structured training programs that are thorough, informative, and engaging. Our programs meet the State of California's Health and Safety Codes, Cal-OSHA's (occupational safety and health) regulatory standards, and comply with other state and federal regulations.

Phoenix Training Group designs training programs for a range of industries including healthcare, law enforcement, retail, non-profits, and a variety of other sectors. We create a curriculum that addresses unique situations and other acts of violence that are specific to your line of work.

VIP Response® Programs Designed for Preventing Workplace Violence

Prevention is key when it comes to recognizing and responding correctly to potential acts of violence. Our VIP Response® Training Program will provide your employees with the tools to defuse workplace threats. These skills will show them how to protect themselves and others from becoming victims.

A Zero Tolerance Approach for Violence in the Workplace

Whether it's at work or elsewhere, our company supports a zero-tolerance policy for violence against anyone. Phoenix Training Group helps your employees protect themselves effectively while learning to have greater empathy.

Our experienced and knowledgeable instructors train your staff to recognize, respond, prevent, and resolve almost any potentially violent situation quickly and compassionately. At the same time, we stay committed to providing the best possible service to the public your organization serves.

You will see a difference in your employees' conflict management skills. Our courses teach your employees not just to be more aware and alert. They also show them compassion and empathy. This combination of skill and a better understanding of their coworkers' emotional concerns makes them your best advocates at preventing violence.

Customized Training

Whether your organization has 10 or 10,000 employees, or whether it serves a high-risk adult population or small children, we specialize our training for your specific needs and requirements. We always focus on compassionate and relevant education to satisfy your company's goals and the people you serve.

We Teach Your Staff to Become Instructors for your Organization's Employees

For your convenience, Phoenix Training Group is happy to send our Senior Training Academy Instructors anywhere in the world. Our instructor program prepares individuals within your organization to lead and teach our programs to your employees.

Assess and Respond

We pride ourselves on providing law enforcement, first responders, and the general workforce with the understanding of how to accurately assess and respond to potentially violent situations. Our approach becomes an opportunity for compassion that prevents threatening events from escalating into the worst-case scenario.