2-HOUR INTRODUCTORY LEVEL TRAINING
VIP RESPONSE™ TRAINING
This comprehensive Workplace Violence Prevention Training Program is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342, as well as all other State and Federal laws to meet the requirements for a mandatory or recommended workplace violence prevention and management program for healthcare. Derivative of the MAB (Management of Assaultive behavior) family, this course also meets all National MAB Standards and Practices.
This course fulfills educational requirements for clinical and non-clinical hospital employees, emergency personnel and general staff with direct and non-direct contact with clients within the facility with no previous Violence Prevention Training and are required to attend in order to acquire regulatory compliancy. This course is also for those working within a low-risk or limited patient contact environment such as volunteers, doctors, office staff, plant operations and administration. Those who wish to learn more about human behavior, both ours and the aggressor, or desire to strengthen their ability to effectively respond to difficult people can also benefit from this class.
Participants will learn to react to potentially violent situations, defend themselves against physical attack and feel safer and more confident within their surroundings while encountering aggressive behavior.
This education format is appropriate for all healthcare workers, nurses, physicians, providers, nursing students, technicians, mental health workers, CNA's, PCA's, security, hospital administration, physicians, residents, therapists, social services, admitting, reception, office assistants, volunteers, lab techs, dietary, housekeeping, engineering, recreational, occupational, respiratory and physical therapists, fire, paramedic and first responders, as well as any professional, on-staff support personnel who serve the patients and staff within a designated role. The program is also appropriate to teach non-medical, general workplace staff to identify and respond to potential workplace violence.
This training is required for employees working with clients or anyone within a behavioral health setting. This includes emergency departments where the potential for aggressive or violent behavior exists. Consult your facility's requirements before registering.
NOTE: Those arriving 15 minutes or more late will not be admitted and will need to re-schedule.
Class Objectives
- The meaning & definition of “assault” and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what employees bring to a situation that may propel it in a good or bad direction and strategies to avoid making a situation worse
- The importance of customer service techniques that help clients stay calm.
- General safety measures.
- Personal safety measures.
- Utilizing the B.E.N.D. Model Algorithm Tree to better understand how to assess a situation in order to direct into in a better, safer and calmer outcome.
- Methods that lay the groundwork for successful de-escalation outcomes.
- Recognizing words & phrases; trigger words to avoid in order to de-escalate individuals.
- Aggression & violent behavior predicting factors.
- Obtaining client history from an individual with past or present violent behavior.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- Strategies to avoid physical harm and remove yourself from assaultive situations.
- Legal criteria necessary for employees to have the right to place hands on an individual with the intention of restraining or protecting a client.
- Physical evasion, protective maneuvers & techniques for employee proficiency to stay safe when confronted with assaultive situations.
- Debriefing with the clients following an aggressive outburst in order to understand what the root cause of the incident was and how the employees can help avoid or prevent the aggression from occurring again.