2 HOUR INTRODUCTORY LEVEL
VIP RESPONSE® TRAINING
This class fulfills the educational requirements for all clinical and non-clinical hospital employees, emergency personnel and general staff, having direct and non-direct contact with clients within the facility, who are in need of a violence prevention program as requested by their employer in order to be compliant within their policies. This class meets all requirements for the California AB-508 and SB-1299 workplace violence prevention laws and is suitable for healthcare workers who are employed in the healthcare industry, but who are working within a low-risk or limited patient contact environment such as volunteers, doctors, office staff, plant operations and administration. And for those who simply wish to learn more about human behavior, both ours and the aggressor's, or who desire to strengthen their ability to effectively respond to difficult people, react to potentially violent situations, defend themselves against a physical attack and feel safer and more confident within their surroundings, the training presented will instill a whole new perspective on understanding how to be and become more empowered when faced with aggressive behaviors.
(The education offered within this format is appropriate for such employee positions as; nurses, nursing students, techs, mental health workers, CNA's, PCA's, security, hospital administration, physicians, residents, therapists, social services, admitting, reception, office assistants, volunteers, lab techs, dietary, housekeeping, engineering, recreational, occupational, respiratory and physical therapists, fire, paramedic and first responders, as well as any professional, on-staff support personnel who serve the patients and staff within a designated roll, whether directly or indirectly that would benefit from the program. Also appropriate for non-medical, general workplace employees and management who wish to learn new and safer ways to identify and respond to potential workplace violence.)
(This training is required, for all employees who work, or have direct personal contact with clients or anyone else within a Behavioral Health setting, or an Emergency Department where the potential for aggressive or violent behavior exists, so we encourage you to consult your facility's requirements before registering.)
- The meaning and definition of assault and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what we as employees bring to a situation that will propel it in a good or bad direction so we can avoid making a situation worse and always guide it toward a better outcome.
- Characteristics of aggressive and violent clients and victims.
- Understanding the importance of customer service techniques in order to help clients stay or become calm.
- General safety measures.
- Personal safety measures.
- The Assault Cycle and how it can help de-escalate an aggressive situation.
- The linear steps of negotiation in order to reduce aggression.
- The B.E.N.D. Model Algorithm Tree in order to better understand how to effectively assess a situation in order to direct into in a better, safer and calmer outcome.
- Aggression and violent behavior predicting factors.
- Obtaining client history from an individual with past or present violent behavior.
- Verbal intervention and de-escalation techniques and physical maneuvers to defuse and predict violent behaviors.
- Strategies to avoid physical harm and remove yourself from the assaultive situation.
- Appropriate and inappropriate use of medications as chemical restraints to help provide coping mechanisms in accordance with Title 22.
- The legal criteria necessary for employees to have the right in placing their hands upon an individual with the intentions of either restraining, or protecting from a client.
- Appropriate and inappropriate use of restraining techniques in accordance with Title 22. Note: The use of physical and chemical restraints in health care facilities is highly regulated by both the State and Federal Governments.
- An opportunity to practice the physical evasive and protective maneuvers and techniques together with other employees they work with to better understand and become more proficient with the ability to perform these actions if confronted with an assaultive situation.
- Debriefing with the clients following an aggressive outburst in order to understand what the root cause of the incident was and how the employees can help avoid or prevent the aggression from occurring again.
- Discuss resources available to employees for coping with incidents of violence, including, by way of example, critical incident stress debriefing or employee assistance programs.