WORKPLACE VIOLENCE PREVENTION & DE-ESCALATION INSTRUCTOR RE-CERTIFICATION
3-Day VIP Response™ Evasion & Containment Re-certification Instructor Training
This specialized training is designed for selected employees to renew certification and become instructors to train your staff in VIP Response™ Training. It is also available to those wishing to renew certification to work as a contractor for Phoenix Training Group to train employees within healthcare, behavioral health, law enforcement, security and general workplace environments.
This comprehensive Workplace Violence Prevention Training program is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342 as well as all other State and Federal laws to meet the requirements for a mandatory or recommended workplace violence prevention and management program for healthcare.
The following pages are the descriptions of each day's content:
Day 1:
• Completion of contracts, paperwork, and establish goals of the training.
• Demonstration of VIP Response™ segments that develop a sense of class content & pacing.
• Development of individual & team plans customizing the class for each organization.
• Understanding legal rights for staff to intervene physically when faced with potentially assaultive individuals as well as gray areas existing within employee interpretations of a perceived threat dictating their response.
• Interventions between employees and potentially assaultive individuals must involve a team approach, essential to creating & strengthening the team within the facility.
• Methods that emphasize prevention while performing exercises and employ critical thinking.
• Concepts that support standard crisis negotiation training with a focus on the source of aggressive behavior rather than the behavior itself.
• Understanding root causes of incidents instead of the event itself shifting into a volatile situation, leading to a calmer & therapeutic intervention where the aggressive individual benefits therapeutically from the process.
• Studying introspective reactions to assaultive behavior in a therapeutic way beneficial to both employees and the aggressive individual based on an analysis of response techniques to minimize escalation of potential violence.
• Developing a custom-developed “Intervention Triad” that utilizes Teamwork, Communication, and an effective Plan of Action to ensure a successful & therapeutic resolution to situations.
• Exploring why one experienced Team Leader should be appointed to manage assaultive situations resulting in better outcomes.
• The five phases of the Assault Cycle explaining physical, emotional, & psychological behavior responses.
• The B.E.N.D. Model Flow Chart illustrating a simple algorithm process as employees encounter a potentially violent situation using negotiation skills and this proven process.
• Internal/external factors that escalate a situation and trigger assaultive behavior. Learn how to assess & respond to help calm and resolve the encounter preventing a physical response.
• Understanding body language exhibited by clients and employees.
• Crisis negotiation-based concept using re-direction and/or distraction techniques when confronted with assaultive interactions between employees and clients using both singular and/or team-oriented responses.
• The twelve elements of Active Listening during the negotiating process.
• Wrap up and review of the next day's events.
Day 2:
• Formulation of distinct Plan A, Plan B, and Plan C protocols during team-oriented efforts, as well as the Crisis Negotiation-based twelve step Active Listening Format to help create an environment of calm.
• Students will map out their own situation to build a better team resulting in a more therapeutic outcome to any crisis, as well as providing patients with healthier decision-making options.
• Using appropriate & therapeutic dialogue with the aggressive individual during the de-escalation or physical containment process.
• Examples of effective dialogue will be presented to use during aggressive encounters more likely to result in a positive outcome.
• Non-injurious, regulatory agency-compliant, and effective evasive self-defense techniques that are compassionate and easy-to-implement.
• Using a debriefing process between employees and the aggressive individual as appropriate. Establish potential causes of the act and how staff can prevent a future incident, this helping the aggressive individual process the therapeutic value of the incident.
• Use of the debriefing process with affected employees examines and forensically dissects the incident to learn why the incident occurred and what staff might have done to prevent the situation in the first place.
• Employees learn to read early warning signs and establish better communication between the client and your staff to help prevent a future aggressive event facilitated by the same individual.
• In the case where an incident has occurred, audio or video records may be used to meet documentation requirements of your facility or an outside agency.
• Discuss VIP Response™ Training materials for classes used by individual facilities for the training, as well as the follow-up process to maintain certification.
• Wrap up and review of the next day's events.
Day 3:
• Humane, non-injurious, regulatory agency-compliant evasive self-defense techniques that are simple to use, yet effective. Emphasis on defending minimally & escaping immediately is stressed to create safe, effective solutions.
• Evasive techniques taught within this workshop are aggressor-friendly and do not injure the assaultive person, even when the individual is attempting to use deadly force.
• Learn simple, physical containment intervention techniques in team-coordinated efforts.
• Discuss what each participant learned from the workshop, ways to enhance teamwork within the facility, and explore methods to create a compassionate, effective, and therapeutic staff.
• Discuss class materials provided by Phoenix Training Group and apply what they have learned.
• Follow-up process to acquire and maintain individual participant certifications.
• Certificates awarded to new instructors. Open discussion reviewing the class graduate’s plans to develop their own custom violence prevention strategies for their organization.
• Wrap up and final thoughts & instructions.