4-HOUR HIGH ACUITY CRISIS RESPONSE TEAM TRAINING
VIP Response™ Workplace Violence Prevention Training (MAB®)
This comprehensive High Acuity De-escalation, Evasion and Containment Workplace Violence Prevention Programfulfills educational requirements, and is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342, and all State & Federal laws providing mandatory workplace violence prevention and management training for employees working within the healthcare industry.
This includes employees who are part of a containment team, security, emergency, behavioral health and law enforcement where controlling an aggressive person or situation is within their job description. This specialized companion course to our standard 8-hour Provider VIP Response® Training prepares selected employees to effectively manage physical interventions within their facilities.
This training is specially designed for those expected to respond to potentially dangerous situations and violent individuals as a part of their job description. This add-on course is customized for organizations that routinely encounter violent situations and have employee teams responsible for safely and compassionately controlling the violent individual.
Video-taped high acuity scenarios will be presented to attendees testing their reactions, responses and abilities to de-escalate or physically contain the potentially violent person. A post-forensic incident evaluation will follow so that students may learn from their reactions captured on video.
This training is required for employees who have direct personal contact with clients or anyone within a behavioral health setting. This includes emergency & security departments where the potential for aggressive or violent behavior exists. Consult your facility's requirements before registering.
Class Objectives
- The meaning & definition of “assault” and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what employees bring to a situation that may propel it in a good or bad direction and strategies to avoid making a situation worse
- Characteristics of aggressive & violent clients and victims.
- The importance of customer service techniques that help clients stay calm.
- General safety measures.
- Personal safety measures.
- The Crisis Cycle (aka Assault Cycle) and how it can help de-escalate aggressive situations.
- Linear steps of negotiation in order to reduce aggression.
- Utilizing the B.E.N.D. Model Algorithm Tree to better understand how to assess a situation in order to direct into in a better, safer and calmer outcome.
- Methods that lay the groundwork for successful de-escalation outcomes.
- Recognizing words & phrases; trigger words to avoid in order to de-escalate individuals.
- Aggression & violent behavior predicting factors.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- Strategies to avoid physical harm and remove yourself from assaultive situations.
- The legal criteria necessary for employees to have the right in placing their hands upon an individual with the intentions of protecting themselves from an aggressive individual.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- An opportunity to practice the physical evasive and protective maneuvers and techniques in order to remove themselves from the aggressive individual. This module is to be done together with other employees they work with to better understand and become more proficient with the ability to perform these actions if confronted with an assaultive situation.
- Physical intervention techniques for healthcare or corrections staff to stay safe when confronted with an assaultive situation and/or an aggressive person needing to be contained or restrained. Scenario training will be observed, video-taped, analyzed and debriefed as a team to improve staff’s reactions and outcomes.
- Debriefing clients following an aggressive outburst in order to understand root causes of the incident and how employees can help prevent aggression from occurring again.