8 Hour High Acuity Crisis Response Team (CRT) VIP Response™ Workplace Violence Prevention Training (MAB®))


Comprehensive High Acuity Containment and Self-Defense Workplace Violence Prevention VIP Response®) Training, compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342, as well as all other State and Federal laws necessary in order to meet the requirements for providing mandatory workplace violence prevention and management training for the employees working within the healthcare industry who are part of a containment team, security, emergency, behavioral health and law enforcement where controlling an aggressive person or situation is within their job description. This specialized companion course to the standard 8 Hour Provider VIP Response®) Training open to all organizations wishing to send selected employees through the training in order for them to be prepared for dealing with physical interventions within their facilities.

This High Acuity Containment and Self-Defense Training is specially designed for those who are expected to respond to violent situations and people as a part of their job description. This 8 hour intensive add-on course is customized for the organizations that deal with violent situations routinely and have employees that will be part of a team who would safely and compassionately control the violent person as a part of their jobs. Video-taped high acuity scenarios will be presented to the attendees to test the reactions, responses and abilities to either de-escalate, or physically contain the potentially violent person or situation, followed by a post-forensic incident evaluation for students to learn from the reactions captured on video.

This training is required, for all employees who work, or have direct personal contact with clients or anyone else within a Behavioral Health setting, Emergency Department and security where the potential for aggressive or violent behavior exists, so we encourage you to consult your facility's requirements before registering.

Class Objectives

  1. The meaning and definition of assault and how it applies to the workplace.
  2. Types of assaultive behaviors and their causes.
  3. The importance of assessing what we as employees bring to a situation that will propel it in a good or bad direction so we can avoid making a situation worse and always guide it toward a better outcome.
  4. Characteristics of aggressive and violent clients and victims.
  5. Understanding the importance of customer service techniques in order to help clients stay or become calm.
  6. General safety measures.
  7. Personal safety measures.
  8. The Assault Cycle (Crisis Cycle) and how it can help de-escalate an aggressive situation.
  9. The linear steps of negotiation in order to reduce aggression.
  10. The B.E.N.D. Model Algorithm Tree in order to better understand how to effectively assess a situation in order to direct into in a better, safer and calmer outcome.
  11. Examining specific methods to lay the groundwork for successful de-escalation outcomes.
  12. Words and phrases recognized as common trigger words not to say in order to de-escalate individuals.
  13. Aggression and violent behavior predicting factors.
  14. Verbal intervention and de-escalation techniques and physical maneuvers to defuse and predict violent behaviors.
  15. Strategies to avoid physical harm and remove yourself from the assaultive situation.
  16. The legal criteria necessary for employees to have the right in placing their hands upon an individual with the intentions of protecting themselves from an aggressive individual.
  17. Appropriate and inappropriate use of restraining techniques in accordance with the workplace protocols and understanding when employees must not intervene, stop or touch an aggressive individual.
  18. An opportunity to practice the physical evasive and protective maneuvers and techniques in order to remove themselves from the aggressive individual. This module is to be done together with other employees they work with to better understand and become more proficient with the ability to perform these actions if confronted with an assaultive situation.
  19. Team-oriented physical intervention techniques when faced with an aggressive person or situation that needs to be contained or restrained within the healthcare or corrections environment. Scenario training will be observed, video-taped, analyzed and debriefed as a team in order to learn from the experience and improve staff’s reactions and outcomes.
  20. Debriefing with the clients following an aggressive outburst in order to understand what the root cause of the incident was and how the employees can help avoid or prevent similar incidents from occurring again in the future.

8 Contact Hours

Price: $120.00 Per Person