8-HOUR GOVERNMENT-BASED SAFETY & DE-ESCALATION TRAINING
VIP Response™ Workplace Violence Prevention Training Conflict Resolution Development
Our Public Government-Based Public Safety & De-escalation Training Program will show you how to re-train the brainto achieve empathetic control in a potentially aggressive encounter. The goal is to maintain a compassionate, communication-based dialogue between those who are aggressive and staff responsible for restoring peaceful solutions to a potentially volatile situation.
This training provides tools to prevent conflict from escalating, sharpening our ability to overcome basic human instincts and learn from both positive and negative behaviors, thereby resolving conflicts in a compassionate and empathetic manner.
Communication using empathetic dialogue when calming an agitated, aggressive individual creates a higher level of calm and understanding. As human beings, we experience basic instincts resulting from millions of years of evolved brain psychology that naturally defaults to fight or flight automatic reflexes Our training teaches staff new and different methods of re-wiring those instincts showing them how to de-escalate a bad situation which results in better outcomes.
Your employees and staff will learn more about human behavior, both ours and the aggressor, and learn what to do and what NOT to do. Their ability to effectively respond to difficult people, react to potentially violent situations, and defend themselves against physical attack will empower them to feel safer and more confident within their workplace surroundings.
This comprehensive, Workplace Violence Prevention Training is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342 as well as all State & Federal laws providing mandatory workplace violence prevention & management programs for employees in any workplace environment.
Class Objectives
- The meaning & definition of “assault” and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what employees bring to a situation that may propel it in a good or bad direction and strategies to avoid making a situation worse
- Characteristics of aggressive & violent clients and victims.
- The importance of customer service techniques that help clients stay calm.
- General safety measures.
- Personal safety measures.
- The Crisis Cycle (aka Assault Cycle) and how it can help de-escalate aggressive situations.
- Linear steps of negotiation in order to reduce aggression.
- Utilizing the B.E.N.D. Model Algorithm Tree to better understand how to assess a situation in order to direct into in a better, safer and calmer outcome.
- Methods that lay the groundwork for successful de-escalation outcomes.
- Recognizing words & phrases; trigger words to avoid in order to de-escalate individuals.
- Aggression & violent behavior predicting factors.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- Strategies to avoid physical harm and remove yourself from assaultive situations.
- Legal criteria necessary for employees to have the right to place hands on an individual with the intention of restraining or protecting a client.
- Appropriate and inappropriate use of restraining techniques in accordance with the workplace protocols and understanding when employees must not intervene, stop or touch an aggressive individual.
- Physical evasion, protective maneuvers & techniques for employee proficiency to stay safe when confronted with assaultive situations as they remove themselves from the aggressive individual. This module is to be taught alongside fellow employees to learn what to do when confronted with an assaultive situation.
- Debriefing clients following an aggressive outburst in order to understand root causes of the incident and how employees can help prevent aggression from occurring again.
- Discuss resources for coping with incidents of violence such as critical incident stress debriefing or employee assistance programs.