8-HOUR INITIAL PROVIDER TRAINING
VIP Response™ Workplace Violence Prevention Training (MAB®)
This comprehensive workplace violence prevention training class fulfills educational requirements for all clinical and non-clinical hospital employees, emergency personnel and general staff with direct and non-direct contact with clients within the facility. It is designed for those with no previous Violence Prevention Training and are required to attend in order to acquire regulatory compliancy. Those who wish to learn more about human behavior, both ours and the aggressor, or desire to strengthen their ability to effectively respond to difficult people and situations can also benefit from this class.
Participants will learn to react to potentially violent situations, defend themselves against physical attack and feel safer and more confident within their surroundings while encountering aggressive behavior.
The class is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342 and all State and Federal laws necessary to meet requirements for a mandatory workplace violence prevention and management program for healthcare.
Derivative of the MAB (Management of Assaultive behavior) family, this course also meets all National MAB Standards and Practices.
NOTE: Those arriving 15 minutes or more late will not be admitted and will need to re-schedule.
Class Objectives
- The meaning & definition of “assault” and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what employees bring to a situation that may propel it in a good or bad direction and strategies to avoid making a situation worse
- Characteristics of aggressive & violent clients and victims.
- The importance of customer service techniques that help clients stay calm.
- General safety measures.
- Personal safety measures.
- The Crisis Cycle (aka Assault Cycle) and how it can help de-escalate aggressive situations.
- Linear steps of negotiation in order to reduce aggression.
- Utilizing the B.E.N.D. Model Algorithm Tree to better understand how to assess a situation in order to direct into in a better, safer and calmer outcome.
- Methods that lay the groundwork for successful de-escalation outcomes.
- Recognizing words & phrases; trigger words to avoid in order to de-escalate individuals.
- Aggression & violent behavior predicting factors.
- Obtaining client history from an individual with past or present violent behavior.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- Strategies to avoid physical harm and remove yourself from assaultive situations.
- Appropriate and inappropriate use of medications as chemical restraints to help provide coping mechanisms in accordance with Title 22.
- Legal criteria necessary for employees to have the right to place hands on an individual with the intention of restraining or protecting a client.
- Appropriate and inappropriate use of restraining techniques in accordance with Title 22. Note: The use of physical and chemical restraints in health care facilities is highly regulated by both State and Federal Governments.
- Physical evasion, protective maneuvers & techniques for employee proficiency to stay safe when confronted with assaultive situations.
- Debriefing clients following an aggressive outburst in order to understand root causes of the incident and how employees can help prevent aggression from occurring again.
- Discuss resources for coping with incidents of violence such as critical incident stress debriefing or employee assistance programs.