8-HOUR GENERAL WORKPLACE EMPATH TRAINING
VIP Response™ Workplace Violence Prevention Training
This comprehensive Workplace Violence Prevention Training Program is compliant with all California State SB-1299, AB-508, California Health & Safety Codes; 1257.7 and 1257.8, OSHA 8 CCR 3342, as well as all other State and Federal laws, to meet the requirements for a mandatory or recommended workplace violence prevention & management program for the workplace.
Our Empath Response™ training addresses the demand for empathy to be taught to those dealing with violent behaviors or conflicts in the workplace. Phoenix Training Group has provided organizations our VIP Empath Response Training for years, educating employees on how to assess situations and properly react to calm an agitated individual.
In a world fraught with increasing frustration and conflict, learning specialized & effective skills specifically designed to de-escalate potentially violent situations using empathy can lead to better outcomes for both staff and the agitated individual. The ability to communicate empathy and provide psychological dynamics that calm a situation is a valuable skill set, whether on the job assisting clients or at home with family.
With over forty years of experience, we at Phoenix Training Group promise that you and your staff will benefit from our empathy-based training helping restore calm and order to any volatile situation. By learning our recognition & reaction guidelines based on psychology-based techniques for de-escalation with established levels of empathy, conflicts may be managed and a potentially violent situation safely de-escalated, resulting in a more positive and therapeutic result.
Learning to avoid reflex-based reactions or using “controlling” strategies that can propel a situation out of control is vital. Our Empath Response Training provides a wholistic approach that can prevent conflicts from escalating and result in better outcomes.
Class Objectives
- The meaning & definition of “assault” and how it applies to the workplace.
- Types of assaultive behaviors and their causes.
- The importance of assessing what employees bring to a situation that may propel it in a good or bad direction and strategies to avoid making a situation worse
- Characteristics of aggressive & violent clients and victims.
- The importance of customer service techniques that help clients stay calm.
- General safety measures.
- Personal safety measures.
- The Crisis Cycle (aka Assault Cycle) and how it can help de-escalate aggressive situations.
- Linear steps of negotiation in order to reduce aggression.
- Utilizing the B.E.N.D. Model Algorithm Tree to better understand how to assess a situation in order to direct into in a better, safer and calmer outcome.
- Methods that lay the groundwork for successful de-escalation outcomes.
- Recognizing words & phrases; trigger words to avoid in order to de-escalate individuals.
- Aggression & violent behavior predicting factors.
- Verbal intervention & de-escalation techniques along with safe physical maneuvers to defuse and predict violent behaviors.
- Legal criteria necessary for employees to have the right to place hands on an individual with the intention of restraining or protecting a client.
- Appropriate and inappropriate use of restraining techniques in accordance with workplace protocols, understanding when employees must not intervene, stop or touch an aggressive individual.
- Physical evasion, protective maneuvers & techniques for employee proficiency to stay safe when confronted with assaultive situations.
- Debriefing clients following an aggressive outburst in order to understand root causes of the incident and how employees can help prevent aggression from occurring again.
- Discuss resources for coping with incidents of violence such as critical incident stress debriefing or employee assistance programs.