Standard California SB-553 Workplace Violence Prevention Online Course

Our standard California SB-553 Workplace Violence Prevention Online Course offers an effective and easy to learn experience that will guide your employees through topics such as:

• Employee and employer requirements, expectations and responsibilities within the California SB-553 Workplace Violence Prevention Law
• Customer service orientation that provides quality interactions and proactive de-escalation skills
• Active listening skills in order to set the stage for successful encounters rather than hostile ones
• Warning signs to look out for when dealing with customers, clients and employees
• Proven de-escalation techniques for when individuals become angry or aggressive
• The ability to use Behavioral Assessment techniques to understand where aggression originates from, how to recognize, react and respond to potentially aggressive individuals, so they do not become more hostile
• How to defuse an out-of-control situation
• How to foster positive interactions and outcomes when social media situations arise
• Words and actions not to say and do when confronted with an aggressive situation
• Hazard corrections within your industry
• Reporting, recording, logs, policies and queries related to satisfying the SB-553 requirements
• When employees can and cannot intervene, touch, defend or stop an individual within your company
• Situational awareness for you and your employees and how to optimize it for your safety
• Typical risk factors and negative triggers within business environments
• The four categories of workplace violence with examples of each, plus a bonus category not often talked about
• Active shooter protocols, insights and what to do in the effect that your company experiences this
• And much more