Higher Risk Industry California SB-553 Workplace Violence Prevention Online Course
September 20, 2024Curso en línea sobre prevención de la violencia en el lugar de trabajo SB-553 de California para industrias de alto riesgo
September 24, 2024Standard California SB-553 Workplace Violence Prevention Online Course
$9.99
SKU: SB553Standard Category: Online Courses
Description
Our standard California SB-553 Workplace Violence Prevention Online Course offers an effective and easy to learn experience that will guide your employees through topics such as:
- Employee and employer requirements, expectations and responsibilities within the California SB-553 Workplace Violence Prevention Law
- Customer service orientation that provides quality interactions and proactive de-escalation skills
- Active listening skills in order to set the stage for successful encounters rather than hostile ones
- Warning signs to look out for when dealing with customers, clients and employees
- Proven de-escalation techniques for when individuals become angry or aggressive
- The ability to use Behavioral Assessment techniques to understand where aggression originates from, how to recognize, react and respond to potentially aggressive individuals, so they do not become more hostile
- How to defuse an out-of-control situation
- How to foster positive interactions and outcomes when social media situations arise
- Words and actions not to say and do when confronted with an aggressive situation
- Hazard corrections within your industry
- Reporting, recording, logs, policies and queries related to satisfying the SB-553 requirements
- When employees can and cannot intervene, touch, defend or stop an individual within your company
- Situational awareness for you and your employees and how to optimize it for your safety
- Typical risk factors and negative triggers within business environments
- The four categories of workplace violence with examples of each, plus a bonus category not often talked about
- Active shooter protocols, insights and what to do in the effect that your company experiences this
- And much more